Shipping & Return Policy
Shipping & Return Policy
🚚 Shipping Information
We currently ship to all 50 U.S. states.
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Processing Time: Orders are processed within 1–2 business days.
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Delivery Time: Standard shipping takes 3–6 business days, depending on your location.
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Shipping Cost: FREE standard shipping on all U.S. orders.
Once your order ships, we’ll email you a tracking number.
🔄 Returns & Satisfaction Guarantee
We want you to love your NeoSilk™ experience — but if for any reason you’re not completely satisfied, we’ve got you covered.
You may return your product within 60 days of delivery for a full refund.
✅ To qualify for a return:
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The product must be unopened, unused, and in its original packaging
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Opened or used products cannot be returned due to hygiene and safety standards
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Refunds apply to the first order only (one-time use policy)
🛡️ Hygiene-First Policy
Because NeoSilk™ is a personal-use hygiene product, we cannot accept returns of opened or used towels under any circumstances. This policy protects all our customers and ensures the highest level of safety and cleanliness.
If your product arrived damaged, defective, or incorrect, please contact us immediately and we’ll make it right.
💬 How to Request a Return
To begin a return, simply email us at:
📧 support@neosilk.co
Please include your order number and reason for return.
Once approved, we’ll provide instructions and a return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to an error on our end.
📍 Return Address
NeoSilk Returns
4710 NW 2nd Ave
Suite 101
Boca Raton, FL 33431
USA